Anne was delighted by Thomas Direct's family values

An ethical company that believes in family first! After coming from a very large company doing customer service, it was a total surprise to me that a company still believed in old fashioned values in today’s workplace.

I have found supportive management and made great friends. A great place to work!!

Dianne joined Thomas Direct in 2002

As I hadn’t done Telemarketing before I thought it would be something to do until I found another job. Guess what? I never looked for another job as I found it a fun place to work. You also get a chance to do a variety of work and I find the flexibility of work hours are very handy.

Joanne joined Thomas Direct in 2003

Thomas Direct is a very rewarding, satisfying, fulfilling and enjoyable career for me. The team leaders are very understanding and caring. Thomas Direct doesn’t discriminate against age and race which means a great deal to me.

I have never done telemarketing before, however, with the high standard of call coaching and training, I have learnt a great deal and I have never looked back. I feel like I am in a family oriented environment, as everyone is very friendly, work colleagues, staff members and employers.

I never regret joint Thomas Direct and strongly recommend others to join us.

Terry joined Thomas direct in 2002 at the age of 47

Having spent some time in an Inbound Call Centre I thought this would be a breeze. Initially I had some difficulty ‘telemarketing’ but with the support and in-house training offered by the company I quickly settled into a fantastic working environment.

This is a family run company and is also family orientated. If you need time for family commitments the Team Leaders and Management will bend over backwards to accommodate you. I now work in the Administration area and have found a new career that I enjoy getting up in the mornings for. If you want to work in a friendly environment I personally believe you could not beat Thomas Direct.

Jane was a housewife, mother of three and married for 24 years when she joined Thomas Direct in 2007 at age 45

I was a hairdresser, worked in the industry until my first baby was born at the age of 26, then decided motherhood was where I was at, even though I still did hairdressing at home, then number two came along, at the age of 30 and before I knew it, I was 35 and number three came. Seeing to my family was my calling, until before I knew it I was becoming redundant as they grew up.

I was scared of the thought of getting back into the workforce, but knowing of someone who already worked at Thomas Direct and explaining to me how telemarketing works, I decided to give it a go. After my first interview in years and getting a resume together (something that I have never done, thank goodness having teenagers to help) I was given the chance and I am still here.

I enjoy the people I work with and those I speak to on the phone. I have made many friends, socialise with them. Not a day goes by without a good laugh. There is always a smile on my face and it shows in my work. I always was told I could talk underwater, now I get paid to do it.

Geoffrey joined Thomas Direct in early 2002

I am enjoying my work at Thomas Direct. It has been a challenge especially someone who has never done telemarketing before. I previously worked as a maintenance man and then a Supervisor for 35 years with the NSW Government.

I have found that I have learned a lot of new communication skills working here; I wish I had had those 15 years ago. I have made many friends and the work environment is great, it is a pleasure to come to work each day.

I attribute this to the great people I am associated with at Thomas Direct, from management to staff and in 2002 I thought I would not last 3 months, but it is over 5 years now, what a surprise.

What a great place to work!

Wayne joined Thomas Direct in 2006

My background was heavily involved in Information Technology, Graphic Design, Web Design and Administration. But I was looking for a change and decided to give Thomas Direct a go.

Since joining the company over 18 months ago, I have not regretted the change whatsoever. Thomas Direct are very family orientated, easy going and have a stress-free environment compared to what I was previously involved in. Wages are very competitive and your pay is always paid into your bank account on or before time!

Leanne came to Thomas Direct for a change of career

Previously I was working in Beauty Therapy before deciding on a career change with Thomas Direct. I have been here now for over two years and I am really enjoying my time here.

I have found Thomas Direct to be very caring and a real family orientated company. Everyone here is so easy going and friendly and have made me feel welcome from day one; I even met my future husband at Thomas Direct.

Freya joined Thomas Direct in 2006

Re-entering the workforce after having children can be a difficult step to take. Here at Thomas Direct it was made easy. The hours are flexible and the work is enjoyable.

My Team Leader (Ruth) really appreciates the fact that I am a wife and mother with young children, she is understanding and compassionate when the inevitable emergencies pop up.

I feel like a valued member of an amazing team and love the fact that I can ‘escape to work’.

Jan really enjoys her work

After working in the Telecommunications industry for over 27 years, I suddenly found myself looking for employment.

I worked in several telemarketing jobs on the Coast, where often you didn’t get paid on time and sometimes not at all, as well as Super contributions not being paid.

One day I was accessing the Thomas Direct website and was very impressed with the staff testimonials and decided to call for an interview.

After almost six years with the company, I have never regretted making that phone call. Thomas Direct is a family business, staff are treated as individuals, I have been given many opportunities to utilise my skills, eg. Administration, team leader assistant, as well as telemarketing.

I enjoy working with Thomas Direct as we are raising funds for charities, which I feel is very worthwhile, we receive regular feedback on performance, on the job training and in-house incentives and best of all our pay is always on time.

Mariana appreciates Thomas Direct's flexibility

I would like to thank Thomas Direct for employing me, where going to work is enjoyable and heaps of fun speaking to people of all backgrounds.

At Thomas Direct there is something for everyone, challenge, flexibility, extra hours where you can adjust to your needs.

Thomas Direct is a great place to work, so if you are looking for something to fit in with your lifestyle, this is the place to be.

So don’t hesitate to call in.

Chris pursued her dream then came back to Thomas Direct

When I first came to Queensland I knew nobody and needed a job, I saw Thomas Direct’s advertisement and decided I would like to give it a go. Well after the first few calls I was off and the people not only on the other end of the phone but my work mates were great!

After several years of bliss I left to pursue a dream of becoming a carer, which much to my joy I did achieve, but as the years rolled on I needed a change and my immediate thoughts came back to Thomas Direct and all the great times I had, so I made that phone call and here I am, back where I started and loving every minute.

I love the variety you can have by doing other campaigns and the flexibility of the hours, but most of all it is the people contact not only over the phone, but with my work mates.

I love my work and would recommend anybody to come and work at Thomas Direct and see how much fun we all have.

Kerryn was struck by Thomas Direct's professionalism

When I originally enquired about a position, I spoke to Denis over the phone and I built a great rapport with him, so I was disappointed when I came for my interview to find that he wasn’t available. However, I saw Brian and found him to be equally as friendly and welcoming. Ruth, of course, is fabulous and a great person to have as a team leader, always helpful and cheerful.

I had previously worked in a similar job, but what struck me immediately was how professional an organisation Thomas Direct is.

It’s a great place to work and I intend to be here for a long time.

Allan previously worked in telecommunications

After being in the telecommunications industry for almost 30 years, moving to Queensland for a lifestyle change was what I had planned. Being told I was too old, too experienced (which I never understood), starting in telemarketing was something I honestly had never even considered. After seeing an advert in the local paper, I applied for a position but was unsuccessful.

Denis then called the very next day asking if I was interested in another part of Thomas Direct. I came in very nervous and apprehensive but now, 12 months down the track, I love it. I’m now team support for the campaign I work in and have a great working relationship with not just my supervisor Tracy, but also Ruth, Brian, Denis. There are too many to name. it really is a great place to work, good work environment, good pay, flexible hour.

Robert joined Thomas Direct in 1997

“I'd never done tele-sales before I started with Thomas Direct, but they gave me the opportunity to try. That's the great thing about the company, their willingness to give people a chance.

“You find that this is beneficial outside of the work environment as well, because you realise that your communication skills - part of what Thomas Direct teaches you - will be enhanced in everyday life.

“Loyalty is always rewarded. If the company sees that you are truly making an effort but you are struggling on one campaign, they will go out of their way to find you a place that works for you on another. This means that loyalty works both ways.

“The management team at Thomas Direct are also unique in that they are genuinely willing to help with any problems or questions you may have. I'm sure their motto is 'there's no such thing as a silly question'.

“You will also find that the friends you make at work remain friends, often socialising outside of the workplace with each other.

”Finally, what you will experience at Thomas Direct is that you learn skills you didn't know you had, a friendly work environment and a job that is a pleasure to go to everyday.”

Ruth joined Thomas Direct in 1992

“When I started, I'd never done telemarketing before and I was so nervous the first thing I did was drop the phone. I was relieved when my first call was a disconnect.

“But after two weeks I felt right at home. Everyone was so friendly and wanting to help me, especially on those first nerve racking days and wow! the big boss knew my name and everyone else’s - he showed genuine interest in us.

“What is good is the training and personal call coaching to help you get a better grip on your calls and your personal attitude.

“There is always the opportunity to work on different campaigns that are available and promotion is always offered in-house.

“The most important to me is my wages are in the bank every fortnight and the hours I work fit to my lifestyle.

“I can say that Thomas Direct has given my self-esteem a boost, increased my awareness and re-set my goals in life.”

Denis joined Thomas Direct in 2001

"I was a jockey looking for a new career after I broke my wrists riding. I had always enjoyed talking to people, so I thought telemarketing might make a second great career.

"Thomas Direct is a fantastic place to work. Everyone is friendly and supportive and I enjoy meeting people from all walks of life."

Kristyn was looking for a challenge when she joined Thomas Direct in 1999 at the age of 25

"I love sales but I was looking for a challenge. Telemarketing allows me to use of my skills without the advantage of a face-to-face call.

"It was important to me that I work for an ethical company and that means Thomas Direct.

"Sales can be a very insecure industry but thanks to Thomas Direct I can always feel certain that there is always work for me - that's something I've never experienced anywhere else."

Lorraine was 45 when she joined Thomas Direct in 1994

"I love the flexibility of working for Thomas Direct. I'm able to take time off when I need it, so I've been able to spend time with family and take a holiday.

"Thomas Direct is such a great company to work for and the working atmosphere, which comes from management right down, is always friendly."

Errol thought his age was against him before he joined Thomas Direct in 1999 at the age of 60

"I moved from New Zealand but I couldn't find anyone who'd employ me because of my age.

"I'd worked in customer services for years so thought I'd give telemarketing a try. I was surprised when Thomas Direct said they'd give me a go.

"With the motivation and training Thomas Direct provides, I've got plenty of confidence."

Roma joined Thomas Direct in 1993

"Where else but Thomas Direct can you work with such great people of all ages and backgrounds?

"Everyone gets such a great deal of support from management. If there is anything we need or they can do to help, it is done. It is a relationship that is built on trust."

Brian's talents were recognised by Thomas Direct when he joined in 1997 at the age of 49

"I was in the hospitality industry for years until I was told that I was too old and didn't have the necessary computer skills.

"I decided to phone Thomas Direct and give telemarketing a try. I found here that my previous skills and training were appreciated.

"In two and a half years I became a business team leader and I've been training manager for the past three years.

"I've got the best job in the world - I even met my wife here!"

Gillian joined Thomas Direct in 1990

“I started at Thomas Direct when the bureau first opened. I worked on a major campaign for over three years. I then left for greener pastures or so I thought.

“It took me two and a half years to realise that Thomas Direct was one of the few reputable companies on the Coast.

“Not once was anyone's pay not in the bank on time. The company is very fair and the training is excellent.

"I started back with Thomas Direct in 1996 with the business team and have been there ever since. I even met my husband Brian there and have been happily married for three years.

“Thanks Thomas Direct, you're a great company to work for."