If you would like to know more about these genuine customer and general public testimonials, please contact Thomas Direct.

From The General Public

The following unsolicited comments were received from members of the general public who were contacted by Thomas Direct telemarketers.

"Norma Babo, one of your telemarketers, must be the best sales rep in the country… I realised that she was so right... and that the deal Optus was offering was well worth listening to. Norma (was) focused and genuinely caring. The outcome has given me less expense in the future and the experience of meeting a genuinely nice person. I hope you already know this, but it is the least I can do to thank Norma for the time and effort she gave me."

"...a quick note to say how delighted I was with the service afforded me by Colin Stone... his courtesy, professionalism and attention to detail were far more persuasive than the few cents here and there that we will be saving...

"I am very aware of how valuable the right employee is to a company and how much damage the wrong one can do. I would like to pass on my congratulations to your organisation for being astute enough to hire someone of such high calibre as Colin..."

"...thanks very much... the service and assistance provided by the lady helping me (Frances - sorry, I didn't get her last name) was first class and very professional. I thank her for the help I received..."

About Quality Assurance

Customer comments on quality assurance issues.

"… I have used you as a benchmark to test certain (client) procedures…"

"…Denis' organisation is first class and I was especially impressed with his quality control process…"

"… of the sales made in the last 50 days, not one resulted in a complaint, formal or otherwise being brought to (our) attention. I believe you are the only sales channel to achieve this excellent feat…"

"...the accuracy of the keyed information was excellent, enabling us to process the information through our statistical database quickly..."

"…The audit also highlighted a very high standard of professionalism being exhibited by Thomas Direct…"

"… This standard of quality is exceptional and without peer in the channels I manage. Please keep up the high standard…"

About Thomas Direct's Service

Testimonials about the standard of service our customers receive.

"Fabulous!! Your team is just great! Please pass on my thanks to your customer focussed team."

"This will be a short report. YOU ARE EXCELLENT!!!"

"I would not hesitate to recommend Thomas Direct to any organisation seeking a partnership with a professional, efficient, trustworthy and approachable telemarketing organisation."

"A short note of thanks for a tremendous effort on our phone survey by Brian and his team. As you know, it was the first time we have used an outside company to administer one of our research questionnaires and I undertook the exercise with some apprehension. However, the efficiency and work ethic of your team quickly converted me..."

"… most importantly for us is that they instilled a very ethical approach in their Telemarketing staff and do everything possible to ensure they provide us with quality service at all times…"

"…many of the telemarketing staff working on our campaign have been doing so for approximately 11 years…"

"… your staff care for our clients as much as we do…"

"… our early goal of 40% has been consistently eclipsed and of late 60% is average…"

"…we also welcome Thomas Direct's incessant need to be ethical, sales focussed, consistent target achievers…"

" The exceptional service that we continue to receive from the Thomas Direct team certainly does stand out from the rest!"