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Culture built on kindness and respect

The main thing we expect from team members is that they show kindness and respect to the person they are on the phone with.

You’ll always have a script as a guide, a team and a team leader to bounce questions and ideas off. We can assure you that you’ll never be short of the right thing to say!

Thomas Direct is an ethical, family-owned and operated business that only works with other like-minded organisations. You should always be confident in the organisations that you’re representing.

If this sounds like a role you’d be interested in exploring, we’d encourage you to submit an application below or contact us with any questions or for further information.

Training provided – No experience necessary

All you need is the right attitude. We’ll provide the rest.

Thomas Direct’s training program includes helping you with warming up your voice, speaking strategies to project professionalism and confidence on the phone, completing a call and even work space organisation.

To support this, we provide one-on-one coaching and mentoring where necessary.

Office location and environment

Thomas Direct is located at the Hughes Corporate Centre in Runaway Bay on the Gold Coast. We occupy two floors, which includes the telemarketing and training areas as well as administrative and staff facilities.

The workstations are comfortable and pleasant. Staff members are welcome to personalise their space – although, it’s important to note that workstations are often shared across shifts.

We believe our working environment helps telemarketing staff to relax and do their work well. It also means that calls are more conversational and natural for the call recipient.

Some staff parking is available on site and the area is also served by public transport. Neighbouring commercial facilities include cafes, coffee shops, grocery store, restaurants and a petrol station. Major shopping centres, schools and childcare facilities are all a short distance away.

What does our staff say about working with Thomas Direct?

  • Thomas Direct allows me to work flexible hours and look after my grand children. I love being part of the team which range from the age of 20 to 60. I enjoy the work which is made a pleasure from my team members and team leaders Ruth and Chrissy. Ruth and Chrissy will turn over backwards to help each and every member of the team.

  • I have never done telemarketing before, however, with the high standard of call coaching and training, I have learnt a great deal and I have never looked back. I feel like I am in a family oriented environment, as everyone is very friendly, work colleagues, staff members and employers.

  • Re-entering the workforce after having children can be a difficult step to take. Here at Thomas Direct it was made easy. The hours are flexible and the work is enjoyable. My Team Leader (Ruth) really appreciates the fact that I am a wife and mother with young children, she is understanding and compassionate when the inevitable emergencies pop up. I feel like a valued member of an amazing team and love the fact that I can ‘escape to work!’.

  • I’d really like to thank you for giving me the opportunity to work at TD, your kindness, caring and support over the years, your understanding and tolerance of not only my issues but the numerous others who have the opportunity to work with you.

  • During my employment with Thomas Direct I have had a very happy association with the company for 14 years. I have always found management to be hands on, visible and encouraging; Call coaching is always a positive and extremely helpful and available at all times.